• How fast will my package be delivered?

    If you order before 15.00 on working days. Your package will be sent on the same day. The logistics service provider will deliver your package subsequently in between 1 - 3 business days.

  • How can I receive information about the shipment of my parcel?

    Once you have placed your order and made your payment, you will automatically receive an email with information about the tracking number of your parcel.

  • Are Voldt's charging cables suitable for every charging station in the United Kingdom?

    Yes, Voldt’s Type 1 and Type 2 charging cables are suitable for any charging station in the UK. Be aware that our Type 3 charging cables are only suitable for a Type 3 charging station typically found in France or Italy.

  • Why can't you extend an EV charging cable?

    It is not possible to extend an EV charging cable because extension cables simply do not exist for it. The contact poles of EV charging cables are designed with specific safety mechanisms and specifications that make extension physically impossible. This design ensures that charging cables are always connected directly to the charging pole and the vehicle, guaranteeing safe and reliable power transfer. Any attempts to create extensions themselves would compromise the integrity of the charging system and could lead to serious safety risks such as overheating, electrical faults, and fire hazards. As a result, the use of extension cables is completely avoided in EV charging technology.

  • What is the difference between Mode 1, Mode 2, Mode 3 and Mode 4 charging?

    Mode 1, Mode 2, Mode 3 and Mode 4 are different methods of charging electric vehicles (EVs), each with specific features and applications. Mode 1 charging involves using a standard household socket without additional communication or safety features, which is the least safe and therefore rarely recommended. Mode 2 charging uses a standard socket but incorporates an in-cable control and protection system (ICCB) that provides additional safety. Mode 3 charging is via dedicated charging stations that communicate with the vehicle to regulate the current and ensure maximum safety, mostly used at public and home charging stations. Mode 4 charging is fast charging via direct current (DC) and requires dedicated charging stations that directly feed the vehicle's battery, which is much faster than the other modes and usually found along motorways or at commercial charging points.

  • How much electricity does charging an electric car consume?

    The power consumption of charging an electric car depends on the capacity of the battery and the efficiency of the charging process. On average, fully charging an electric car with a battery capacity of 60 kWh consumes about 60 kWh of electricity. This means that at a standard household tariff of €0.22 per kWh, the cost of a full charge would be about €13.20. Actual consumption may vary depending on factors such as the state of the battery, charging infrastructure and energy loss during charging. For precise calculations, it is useful to know the specific battery capacity of your vehicle and the local electricity price.

  • Charging an electric car with generator, is it possible?

    Yes, it is possible to charge an electric car with a genset, but there are important considerations and precautions you need to keep in mind. The genset must provide enough power to meet the car's charging needs, which means the genset must have sufficient wattage and a stable power output. It is essential to use a genset that provides clean, stable electricity to avoid damage to the car's charging system. Furthermore, the charging cable should be compatible with the power supply of the aggregate. Always use a suitable and safe charging setup to avoid risks such as overheating or electrical faults. In emergencies, an aggregate can be a useful temporary solution, but for regular charging, a fixed charging solution is more reliable and efficient.

  • In what order do you charge your electric car?

    Yes, you can charge your electric car at home without a dedicated charging station by using a Mode 2 charging cable. This cable plugs into a standard household socket and includes an in-cable control and protection system (ICCB) that provides extra security during charging. Although Mode 2 charging is safer and more efficient than simply charging via a standard socket without any security, it is still slower than charging with a dedicated charging station. For regular use, installing a home charging station (Mode 3) is recommended, but for occasional charging, Mode 2 offers a practical and secure solution.

  • Can I charge my electric car at home without a charging station?

    Yes, you can charge your electric car at home without a dedicated charging station by using a Mode 2 charging cable. This cable plugs into a standard household socket and includes an in-cable control and protection system (ICCB) that provides extra security during charging. Although Mode 2 charging is safer and more efficient than simply charging via a standard socket without any security, it is still slower than charging with a dedicated charging station. For regular use, installing a home charging station (Mode 3) is recommended, but for occasional charging, Mode 2 offers a practical and secure solution.

  • How is a commando (CEE) power outlet different from a normal outlet for extending charging cables?

    A CEE (or commando) power outlet differs significantly from a normal outlet, especially in the context of extending charging cables. CEE power sockets are designed for higher voltages and current ratings, usually 400V and 16A or 32A, making them suitable for heavy equipment and vehicles such as EVs. They often have multiple pins for phase, neutral and earth, allowing for a more stable and safe power supply. Normal power sockets, on the other hand, usually supply 230V and are limited to lower current ratings, making them less suitable for extending EV charging cables because of the higher risk of overheating and inefficiency. Using a CEE power outlet with the right extension cable can therefore significantly improve the safety and reliability of the charging process, provided the extension cable is of high quality and suitable for outdoor use.

  • Can you extend mobile charging cables that you plug into a normal socket?

    While it is technically possible to extend mobile EV charging cables that plug into a normal wall socket, this is strongly discouraged for safety reasons. Extension cables can pose an increased risk of overheating and fire if they are not suitable for the high currents needed to charge an EV. If you do decide to use an extension cable, make sure you choose a high-quality extension cable, preferably with a high IP (water and dust proof) certification. This ensures better protection against environmental factors and reduces the likelihood of electrical interference, thus maximising the safety and reliability of the charging process.

  • What safety reasons prevent extending an EV charging cable?

    Extending an EV charging cable is not allowed for several safety reasons. Firstly, an extension cable increases the risk of overheating because it may not be able to carry the same amperage and quality as the original cable, which can lead to a fire hazard. In addition, an extension cable introduces additional electrical resistance, which reduces the efficiency of the charging process and may cause damage to the vehicle battery. Extension cables can also provide an unreliable connection, which can result in unpredictable voltage variations and failures in the charging infrastructure. For these reasons, EV charging cables are specifically designed without the possibility of extension, ensuring the safety and reliability of the charging process.

  • Charging an electric car with generator, is it possible?

    Yes, it is possible to charge an electric car with a genset, but there are important considerations and precautions you need to keep in mind. The genset must provide enough power to meet the car's charging needs, which means the genset must have sufficient wattage and a stable power output. It is essential to use a genset that provides clean, stable electricity to avoid damage to the car's charging system. Furthermore, the charging cable should be compatible with the power supply of the aggregate. Always use a suitable and safe charging setup to avoid risks such as overheating or electrical faults. In emergencies, an aggregate can be a useful temporary solution, but for regular charging, a fixed charging solution is more reliable and efficient.

  • Can I use a three-phase EV charging cable in a single-phase charging box?

    Yes, you can use a three-phase EV charging cable in a single-phase charging box, but the charging capacity will be limited to the capabilities of the single-phase connection. This means the car will only charge on one phase, resulting in lower charging power and longer charging time compared to three-phase charging. However, the charging cable and the car must be compatible with both single-phase and three-phase connections to make this possible. Always ensure that the charging equipment and connections are safe and correct to ensure a reliable and efficient charging experience.

Couldn't find your answer? Don't hesitate to contact us!