FAQ
Frequently asked questions
When should I order to ensure same-day delivery? For orders and payments placed before 3 p.m., we can guarantee same-day delivery to the logistics service provider.
Once I have placed my order, how can I receive information about the shipment of my parcel? Once you have placed your order and made your payment, you will automatically receive an e-mail with information about the tracking number of your parcel.
How long does it take to charge my car with the charging cable I ordered? The time it takes to charge your electric or hybrid car depends on the charging cable and the car.
Assuming that the car has the same charging capacity as the charging cable used, the following table gives a good overview of charging times:
Charging cable Payload Car with 30 kWh battery Car with 60 kWh battery Car with 90 kWh battery
mobile charger13 amps 3.0 kW 8 hrs. 16 hours 24 hours
1 stage 16 amps 3.7 kW 8 hrs. 16 hours 24 hours.
1 phase 32 amps 7.4 kW 4 hours. 8 hours. 12 hrs.
3 phase 16 amps 11 kW 3 hrs. 6 hours. 9 hours
3 phases 32 amps 22 kW 1.5 hrs. 3 hrs. 4.5 hrs.
Che cos'è un cavo di ricarica trifase?
A three-phase charging cable has 3 conductors through which 230V voltage can pass, which greatly increases the charging speed. Three-phase charging cables are available with charging capacities of 11 kW and 22 kW. If the charging box is also suitable for three-phase charging, the charging speed will be significantly faster than, for example, that of a cell phone charger with an outlet.
Can I use a three-phase charging cable in a single-phase charging box?
There is no problem in using a three-phase charging cable in a single-phase charging box. However, the charging capacity is only single-phase.
Can I charge my electric car at home without a charging point?
Yes, it is possible. Our cell phone chargers are designed specifically for this purpose. Simply plug them into a regular power outlet or a CEE outlet, if you have one. See our range of cell phone chargers by clicking on this link.
Can I use a three-phase charging cable in a single-phase charging box?
t is no problem to use a three-phase charging cable in a single-phase charging box. However, the charging capacity is only single-phase.
Can I charge my electric car at home without a charging point?
Yes, it is possible. Our mobile chargers are designed specifically for this purpose. Simply plug in the Mobile charging cable into your household socket.
